What is covered by the Homecamp tent warranty?

Homecamp tents come with a two-year manufacturer’s warranty against defects in materials and workmanship, starting from delivery. This warranty is additional to your rights under Australian Consumer Law.

Please inspect your tent when it arrives and during its first setup. Contact us promptly if something appears wrong. A manufacturing defect does not have to become apparent on first use to qualify for assessment.

What does the warranty cover?

The warranty covers manufacturing and material defects arising within the warranty period, subject to the conditions below. These may include defective components, faulty seams or stitching, and failures of materials attributable to a manufacturing defect.

We assess each claim using the nature of the problem, the product’s intended use, its condition and the circumstances in which the issue occurred.

Normal wear and tear

The manufacturer’s warranty does not cover normal wear and tear, including gradual deterioration from repeated use, abrasion, handling and exposure to sunlight or weather.

The rate of wear depends on how often a tent is used, where it is pitched and how it is maintained. Premature failure caused by a manufacturing or material defect is assessed separately.

Recreational tents and full-time use

Our standard recreational-tent manufacturer’s warranty does not cover tents used as full-time living accommodation or kept erected permanently or semi-permanently, unless we expressly agree otherwise in writing.

This exclusion applies to the additional manufacturer’s warranty. It does not remove applicable consumer guarantees or override representations we make about a product’s suitability for an agreed purpose.

Fieldcraft tents

Fieldcraft tents are designed for accommodation and extended stays. The recreational-tent exclusion above does not apply to Fieldcraft solely because it is used for its intended accommodation purpose or remains erected for extended periods.

Fieldcraft remains subject to the two-year manufacturing-defect warranty, applicable product instructions and any additional terms expressly supplied before purchase.

Extended use still requires regular inspection, correct anchoring, ventilation, cleaning and maintenance. The warranty does not cover normal wear and tear or damage caused by unsuitable installation, misuse or inadequate care. It is not a guarantee of unlimited outdoor service life.

Canvas and stitching appearance

Our tents are made from substantial canvas panels, with several layers of fabric at seams and reinforcement points. Sewing through these layers can produce minor variations in stitch alignment, spacing and finish, particularly on larger tents.

Minor cosmetic irregularities are not necessarily manufacturing defects. We assess whether the finish is reasonable for the product and consistent with its description.

Stitching that unravels, allows a seam to separate or compromises strength or weather protection is assessed as a potential defect.

Minor differences in canvas colour, dye tone and texture may also occur between production batches. These variations must remain consistent with the product description and applicable consumer guarantees.

What is excluded?

The manufacturer’s warranty does not cover normal wear and tear or damage caused by:

• Misuse, accidents, neglect or improper storage.
• Incorrect pitching, inadequate anchoring or excessive tension.
• Weather or environmental conditions beyond the tent’s intended capabilities.
• Packing or storing the tent while damp, or inadequate drying, cleaning or ventilation.
• Abrasion, sharp objects, excessive force or accidental tearing.
• Unsuitable modifications, repairs, cleaning products or treatments, where these caused or contributed to the problem.
• Loss of components after delivery.

Mould, tears, damaged zips, bent poles or weather-related problems are assessed according to their cause. Their presence does not automatically rule out a manufacturing defect or a claim under Australian Consumer Law.

Condensation alone is not a manufacturing defect.

How do I make a claim?

Email [email protected] with:

• Your order number or other proof of purchase.
• The tent model and a description of the issue.
• When you first noticed the problem.
• Photographs of the affected area and, where relevant, the overall setup.
• Relevant details about use, installation and maintenance.

An original receipt is helpful but is not the only acceptable proof of purchase. Original packaging is not required for a consumer-guarantee claim.

Please contact us before returning a tent so we can confirm the appropriate return address and arrangements. If continued use could cause injury or further damage, stop using the affected item.

What happens next?

We may request further information or inspect the tent or affected component. We will explain our assessment and the proposed remedy.

For a confirmed claim under our manufacturer’s warranty, we will replace the defective tent or affected component at no cost to you, or agree another suitable remedy with you. Any rights you have to choose a refund or replacement under Australian Consumer Law remain available.

We aim to acknowledge claims within two business days and will keep you informed if assessment or resolution takes longer.

Who pays return costs?

For an accepted warranty or consumer-guarantee claim, Homecamp covers reasonable return costs. Where collection is required by law, we will arrange it.

Contact us before booking freight so we can organise an appropriate method. If you have already paid reasonable return costs for a valid claim, send us the receipts to request reimbursement.

If the issue is not covered, we will explain why. Any chargeable repair, assessment or freight service will be discussed and agreed before proceeding.

We do not deduct restocking or payment-processing fees from refunds required under Australian Consumer Law.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights may continue after the two-year manufacturer’s warranty expires. The warranty exclusions above do not limit rights or remedies that cannot lawfully be excluded.

Warranty provider

Homecamp Pty Ltd

ABN 68 600 745 033

141 High Street, Preston VIC 3072, Australia

Phone: +61 3 9482 2757

Email: [email protected]

Please obtain return instructions before sending goods to this address.

Read our Terms & Conditions of Sale for further information. Changes to this policy do not reduce warranty promises or rights attached to an earlier purchase.