How do Homecamp pre-orders work?

Pre-ordering lets you reserve a tent or accessory before it is ready for dispatch. Some Homecamp products are made in small batches, so pre-ordering can help you secure your preferred model and colour from an upcoming shipment.

When will my order arrive?

The product page shows the expected dispatch window. This is when we expect to send your order; delivery time to your address is additional.

Production and freight schedules can change. If we become aware of a material delay, we’ll contact you promptly with the best revised estimate available.

If you need your tent for a particular event or date, please contact us before ordering so we can discuss whether we can meet your deadline.

When do I pay?

Full payment is required when placing a pre-order unless we expressly offer a different arrangement. The payment requirements will be shown before you purchase.

Can I change or cancel my pre-order?

If you change your mind before dispatch while we remain able to supply as agreed, you can cancel for Homecamp store credit. This includes deciding to wait for a future range or choosing a different model.

The credit includes the amount paid for the cancelled goods and any delivery charges not yet incurred. We do not deduct payment-processing or administration fees from this credit, and it does not expire.

You can also ask to switch to another available product. We’ll confirm any price difference and revised dispatch timing before changing your order.

Please email [email protected] promptly with your order number and request.

What if the dispatch date changes or Homecamp cannot supply my order?

If the revised dispatch window is materially later than the window stated when you ordered, or we materially change the product, you may accept the change or cancel the affected purchase for a full refund.

If we cannot supply your accepted order, you may agree to an alternative or receive a full refund for the affected goods and associated unused delivery charges.

These refunds are not reduced by payment-processing fees. Your rights under Australian Consumer Law, including rights relating to delay or non-supply, remain available.

For full details, please read our Terms & Conditions of Sale. The terms applicable when you placed your order apply to your purchase.