How do I return an item?

Returns
Faulty goods - if you receive a faulty item we will offer either a repair solution or a replacement at our cost. Please note that many of our products are made from natural products such as wood, canvas and leather, so from time to time there could be variations or marks that are naturally occurring and these may not be considered faulty.
Change of mind - we want you to feel satisfied with your gear and for it to be in use for years to come. If the item is not what you expected – the wrong colour, size - then it may be returned for an exchange or credit. In some circumstances we will offer a refund, however, this is at our discretion.
Please note that an item will only be accepted for exchange or credit note under the following conditions:
  • The item is returned in exactly the same condition as you received it: unused, or unworn and in brand new condition with packaging intact and the original labels attached.
  • A copy of a valid receipt is included with the return.
  • The item is returned within 14 days of the receipt date at your own expense and with a tracking number provided to us. Please note that it is up to you to ensure that the item is returned to us intact. Homecamp is not responsible for losses or damages that may be incurred to the item by a courier or postal service. If a product arrives damaged or with missing parts then we will deduct the cost of repair or replacement from the credit, exchange or refund. 
  • If an item is returned and we have offered a credit, exchange or refund we may exclude any shipping or other costs we have incurred in the provision of the original sale. 
Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.
Homecamp’s return process:
  • Contact us via [email protected]

  • Clearly state the issue and provide any photographic documentation. 

  • Provide us with the original order number.

  • We will assess your request and if approved, provide you with a returns number and an email with our returns procedure.

  • Once we've received your returned product and it has been evaluated by our Customer Service team will contact you to discuss how to proceed with an exchange, credit or refund (at our discretion).

  • Exchanges: In some cases, we might not have an item in stock that you request for exchange. If that happens, we'll let you know as soon as possible and offer an alternative. Please note that exchanges for change of mind will incur shipping charges.

  • Credit notes will be given in the form of a gift card.

  • Refunds may take up to 10 business days to complete.