Homecamp Terms & Conditions of Sale

Table of Contents

1. Introduction
2. Orders & Payment
3. Shipping & Delivery
4. Pre-Orders
5. Returns & Refunds
6. Customer Service
7. Product Reviews & Social Media
8. Privacy & Data Protection
9. Legal Notices

1. Introduction

1.1 About Us

Homecamp (ABN 68 600 745 033) is registered in Victoria, Australia. These terms and conditions govern your use of our website and purchase of our products. By placing an order with us, you agree to be bound by these terms.

1.2 Jurisdiction

These terms are governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

2. Orders & Payment

2.1 Pricing

• All prices are listed in Australian Dollars (AUD) and include 10% Goods and Services Tax (GST)
• We reserve the right to change prices advertised on our website at any time
• Orders will be processed in AUD only

2.2 Payment Methods

We accept:

• Major credit cards (via Stripe)
• PayPal
• Afterpay

All transactions are processed through secure SSL-encrypted connections.

2.3 Order Processing

• Standard processing time: 1-3 business days
• Processing may take longer during peak periods or sales
• Orders are confirmed via email once payment is received
• We reserve the right to refuse any order at our discretion

3. Shipping & Delivery

3.1 Shipping Services

• We utilize Australia Post and Shippit for deliveries
• Large items (e.g., tents) may be shipped via specialist courier services
• Carrier preferences can be specified in order notes

3.2 Free Shipping

• Available on orders over $200 within Australia
• Excludes WA, NT, Tasmania, and remote areas
• Order value must exceed $200 after discounts
• We reserve the right to withdraw free shipping if we cannot secure reasonable shipping rates for bulky or heavy items
• No transit insurance included with free shipping

3.3 Authority To Leave (ATL)

By selecting ATL during checkout, you:

• Authorize delivery without signature
• Accept responsibility for parcels left at delivery address
• Acknowledge that Homecamp is not liable for missing or damaged items left without signature

3.4 International Shipping

• Available via Australia Post or alternative couriers
• Some items (e.g., tents) require separate shipping quotes
• Contact [email protected] for international shipping quotes
• Customer responsible for local customs duties and taxes

4. Pre-Orders

4.1 Terms

• Full payment required at time of pre-order
• Estimated delivery timeframe: up to 3 months
• Regular status updates provided via email
• Estimated shipping dates subject to change

4.2 Cancellations

• Full refund available if you wish to cancel your pre-order
• Refund processing time: up to 10 business days
• Cancellation requests: email [email protected]

5. Returns & Refunds

5.1 Faulty Items

We will provide a repair solution or replacement at our cost for faulty items. Natural variations in materials (wood, canvas, leather) are not considered faults.

5.2 Change of Mind Returns

Returns for change of mind are accepted at our discretion. If accepted:

• A credit note will be issued as a digital gift card (no cash refunds for change of mind)
• Gift cards are valid for one year from date of issue
• Must be returned within 14 days of receipt
• Item must be unused, unworn, in original condition
• Original packaging and labels must be intact
• Valid receipt must be included
• Return shipping cost borne by customer

Exclusions:

• Tents that have been opened and set up are not eligible for change of mind returns
• Sale items (as previously stated)

5.3 Return Process

1. Contact [email protected]
2. Provide order number and reason for return
3. Include photos of the item
4. Await return authorization and instructions
5. Ship item with tracking number
6. Refund processed within 10 business days of receipt

5.4 Sale Items

We do not accept returns on sale items unless faulty.

6. Customer Service

6.1 Contact Information

• Email: [email protected]
• Phone: +61 3 7037 0535
• Response time: within 48 hours (typically 24 hours)
• Extended response times may apply during sales periods

6.2 Complaint Resolution Process

1. Initial Contact
   • Email [email protected] with detailed concern
   • Include order number and relevant documentation
2. Response & Resolution
   • Acknowledgment within 48 hours
   • Proposed resolution within 5 business days
   • Escalation to management if required
3. Escalation Process
   • If unsatisfied with initial resolution
   • Request management review
   • Final resolution within 10 business days

7. Product Reviews & Social Media

7.1 Product Reviews

• Must be based on genuine purchase experience
• We reserve the right to moderate and remove inappropriate content
• Reviews should comply with our community guidelines

7.2 Social Media Integration

• We maintain presence on Instagram and Facebook
• Content shared may be used for marketing purposes
• User-generated content rights governed by platform terms

8. Privacy & Data Protection

8.1 Personal Information

We collect and store:

• Name and contact details
• Delivery address
• Payment information
• Order history

8.2 Data Usage

• Order processing and fulfillment
• Customer service
• Marketing communications (with consent)
• Website improvement

8.3 Data Security

• SSL encryption for all transactions
• Secure storage of customer data
• No sharing of personal information with third parties except for order fulfillment

9. Legal Notices

9.1 Disclaimer: Axes and Knives

• Must be 18 or older to purchase
• Compliance with state/territory regulations required
• Proof of age may be requested

9.2 Website Accuracy

While we strive for accuracy, we:

• Reserve the right to correct pricing errors
• May update product information without notice
• Cannot guarantee stock availability

9.3 Severability

If any provision of these terms is found to be invalid, the remaining provisions remain in effect.

Last Updated: January 2025