When will I get my gear (Australia only)?

Order processing

We aim to process in-stock orders within 1–3 business days, unless a different timeframe is shown before purchase. Processing time is separate from delivery time.

During sales or busy periods, processing may take longer. We’ll contact you if we become aware of a material delay affecting your order.

Pre-orders and backorders follow the expected dispatch window shown on the product page or agreed with you when ordering.

Delivery times

Delivery time depends on your location, the size of your order and the carrier. Regional and remote deliveries may take longer.

Any delivery estimates provided are estimates unless we expressly agree to a specific deadline.

If you need your order for a trip, event or particular date, please contact us before purchasing so we can discuss whether we can meet your requirements.

Tracking your order

You’ll receive an order confirmation after purchasing and a dispatch notification with tracking details when your order is sent.

Tracking may take time to update after the carrier collects your parcel. Some orders travel in multiple packages, which may arrive separately.

We select a suitable delivery service for your order. Larger items, including tents, may travel by a different carrier from smaller goods.

What if there is a stock issue?

If we discover that an item is unavailable or cannot be dispatched as expected, we’ll contact you to explain the situation and discuss the available options. We will not substitute a different product without your agreement.

My delivery is overdue

Email [email protected] with your order number and tracking details. We’ll investigate with the carrier and help resolve the issue.

You can also read What if I don’t receive my order?.

For full details, see our Terms & Conditions of Sale.