Fenby Chair Care Instructions & Warranty

Your Homecamp Fenby Foldaway Chair is suitable for indoor and outdoor use. Regular care and dry storage will help protect its timber frame and canvas sling.

Using your chair

Do not exceed the 150 kg weight limit.
Place the chair on stable, level ground and ensure it is fully opened before sitting.
Do not stand on the chair.
Check the frame, sling and fixings regularly. Tighten loose fixings as needed without overtightening.
Stop using the chair if the frame, sling or hardware is damaged or unsafe.

Cleaning and storage

Clean the timber frame with mild soap and a soft cloth or brush. Remove sand and dirt from the feet and moving parts, then allow the chair to dry thoroughly.

Hand-wash the canvas sling with cold water and a mild detergent or soap. Allow it to air-dry completely before refitting or storing.

Store the chair in its canvas bag in a dry, well-ventilated location. Never pack it away damp.

Put the chair away after outdoor use rather than leaving it exposed overnight or for extended periods. Prolonged sunlight, moisture and salt exposure can fade or weaken the canvas and affect the timber finish.

Caring for the timber

The timber is lightly oiled for a natural finish. Periodic recoating may help maintain its appearance and protection.

Use a suitable timber oil compatible with the existing finish, following the coating manufacturer’s preparation, application and drying instructions. Test on an inconspicuous area first, as coatings can change the timber’s colour and appearance.

One-year manufacturer’s warranty

The Fenby Foldaway Chair comes with a one-year manufacturer’s warranty from the date of purchase, covering manufacturing defects in the timber frame, canvas sling and hardware.

This additional warranty applies to the original purchaser. It does not limit any rights available under Australian Consumer Law.

What is not covered?

The manufacturer’s warranty does not cover normal wear and tear or damage caused by:

Misuse, overloading, accidents or improper handling.
Incorrect assembly or disassembly.
Neglect, unsuitable storage or inadequate maintenance.
Failure to follow the supplied care and use instructions.
Prolonged exposure or environmental conditions beyond the chair’s intended use.
Unauthorised modifications or repairs where these caused or contributed to the problem.

Gradual fading, surface wear and deterioration consistent with the chair’s age and use may be normal wear and tear. Premature failure caused by a manufacturing defect is assessed separately.

Breakage, scratches, rips or tears are assessed according to their cause. Their presence does not automatically rule out a manufacturing defect or a consumer-guarantee claim.

Wood naturally varies in colour, grain and texture. These variations are not necessarily defects, but the chair must remain consistent with its description and applicable consumer guarantees.

How do I make a claim?

Email [email protected] with:

Your order number or other proof of purchase.
A description of the issue and when you first noticed it.
Clear photographs of the affected area and the whole chair.
Relevant information about use, care and storage.

Please contact us before returning your chair. We will confirm the return address and any arrangements needed for assessment.

Original packaging is not required for a consumer-guarantee claim. A return number helps us manage your claim but is not a condition of your consumer rights.

How are claims assessed?

We consider the chair’s age, condition, use and maintenance, together with photographs and any inspection findings.

We will explain whether the issue appears to be normal wear, accidental damage or a manufacturing defect, and the reasons for our assessment. You may request a review if you disagree.

For a confirmed manufacturing defect covered by our warranty, we will replace the product or offer an alternative within seven days of inspection. Any alternative requires your agreement. This does not limit your right to a refund or another remedy where required under Australian Consumer Law.

Who pays return costs?

For an accepted manufacturer’s warranty or consumer-guarantee claim, Homecamp covers reasonable return costs and arranges collection where required.

Contact us before booking freight so we can confirm suitable arrangements. If you have already paid reasonable return costs for a valid claim, send us the receipts to request reimbursement.

Any proposed charge for a service outside warranty or consumer-guarantee coverage will be explained and agreed before proceeding.

Change-of-mind returns

Eligible change-of-mind returns are for Homecamp store credit, subject to our Terms & Conditions of Sale.

Request your return within 14 days of delivery, then send the goods within 14 days of receiving our written return instructions, unless we agree otherwise.

The chair must be unused, clean, completely dry and in resale condition, with its original packaging, labels and components. Carefully unpacking it to inspect it does not, by itself, make it ineligible.

Sale, clearance and final-sale exclusions apply as set out in our terms. You pay return freight, and delivery charges already incurred are not credited.

Read How do I return an item? for the full process. These change-of-mind conditions do not apply to valid faulty-goods claims.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of our manufacturer’s warranty are additional to these rights. Consumer guarantees may continue after the one-year warranty expires.

Changes to this article do not reduce warranty promises or rights attached to an earlier purchase.

Warranty provider

Homecamp Pty Ltd

141 High Street, Preston VIC 3072, Australia

Phone: +61 3 9482 2757

Email: [email protected]

Please obtain return instructions before sending goods to this address.