Fenby Chair Care Instructions & Warranty

Fenby Chair Care Instructions & Warranty

Care Instructions:

Congratulations on purchasing your Homecamp Fenby Foldaway Chair! You’ve acquired a beautiful piece of furniture designed for both style and comfort. We hope it will be cherished for years to come. To help you get the most out of your new chair, please follow these simple care instructions:

Storing and Cleaning:

  • Indoor and Outdoor Use: The Fenby Chair is suitable for both indoor and outdoor use. To ensure its longevity, store it in its canvas bag in a dry, low-humidity environment when not in use.
  • Cleaning: Clean the Fenby Chair with mild soap and a soft brush, then allow it to air-dry naturally. Pay special attention to removing any sand or dirt from the chair's feet after use. The chair sling can be hand-washed using a mild detergent or soap (such as Castile soap) and cold water.

Further Protection:

  • Storage: For maximum protection, store the chair in its canvas bag when not in use. Exposure to humidity, UV rays, and saltwater environments can cause damage, so exercise caution.
  • Recoating: Although the Fenby Chair has been lightly oiled for a natural appearance, consider recoating it periodically with Danish Oil or Hardwax Oil for optimal finish and protection, especially with constant outdoor use. To recoat, clean the wood surface, dry it, lightly sand if necessary, and apply a thin coat of oil. For additional protection, consider a polyurethane-based coating, noting that it may alter the wood's appearance.
  • Avoiding Damage: Put your chair away after use, especially in direct sunlight or overnight, to maximize its lifespan. Prolonged exposure to humidity, UV rays, and saltwater can weaken the sling canvas or cause colour fading. If left in the sun, the canvas may weaken, resulting in holes, rips, or tears at stress points. Contact us for advice on repair or replacement if needed.

In Use:

  • Weight Limit: Do not exceed the weight limit of 120 kg.
  • Safety Precautions: Do not stand on the chair to prevent damage or injury. Check for loose bolts and chair legs when in use and re-tighten if necessary. Avoid placing hot or wet items directly on the product.

With these simple maintenance instructions, your chair should provide years of service.

Fenby Chair Warranty

Homecamp guarantees that the Fenby Foldaway Chair is in good condition with all parts complete and functioning normally. The warranty period is valid for one year from the date of purchase.

Warranty Coverage:

  • Manufacturing Faults: This warranty covers manufacturing faults such as defective wood, upholstery, or hardware parts and is limited to the original purchaser for the first-time purchase only.
  • Exclusions: The warranty does not cover faults or damage due to improper use, natural disasters, or other force majeure factors. It also excludes damage caused by not following the original manufacturer's instructions, natural wear, scratches, breakage, rips, tears, stains, misassembly, or disassembly. Wood is a natural product, and colour or texture inconsistencies are normal and not grounds for return or exchange.

Wear and Tear Clause:

Homecamp acknowledges that the Fenby Chair is designed for outdoor use, and normal wear and tear are expected over time. This includes gradual colour fading, minor fabric fraying, and softening of materials due to exposure to sunlight, rain, wind, and other environmental elements. These changes are considered natural and are not covered under the warranty.

Usage Guidelines:

To maximise the lifespan of the product, customers are advised to adhere to the care instructions provided in the accompanying manual. Proper maintenance, storage, and periodic cleaning as outlined in the care instructions will contribute to the longevity of the product.

Exclusions from Warranty:

The warranty does not cover damages resulting from misuse, abuse, neglect, or improper maintenance of the product. It also does not cover damages caused by acts of nature, vandalism, or any other external forces beyond the product's intended use.

Assessment of Wear and Tear:

Determining what constitutes normal wear and tear versus damage will be at the discretion of Homecamp. Homecamp reserves the right to assess and make judgments on the condition of the product upon return or during any warranty claims.

Customer Responsibility:

Customers are encouraged to inspect their Fenby Chair regularly and promptly address any issues related to wear and tear. Contact Homecamp for advice on care, maintenance, and potential repairs.

Limitation of Liability:

Homecamp's liability is limited to the terms outlined in the warranty. Any claims related to normal wear and tear or excluded damages are not eligible for replacement, repair, or refund.

By purchasing and using the Fenby Chair, the customer acknowledges and accepts the inherent nature of outdoor exposure and the expected wear and tear associated with such usage.

Returns:

Appreciation Period:

Once the product packaging is opened, we offer a 7-day appreciation period (not a trial period) to determine the product's working condition. Once used, the product cannot be returned or exchanged unless there is a manufacturing defect and/or agreed by Homecamp.

  • Return Process: If a defect is discovered, the product will be replaced or an alternative offered within 7 days of inspection by Homecamp. Products can only be returned with a Homecamp-issued return number. To return the product, contact Homecamp via email at [email protected] with the original order number, reason for return, and relevant photographic evidence. We will issue a return number with further instructions.